Entrants may enter the competition where available via:
2. Opening/Closing Dates & Times
General
The weekly competition entry period runs from midday Friday to midday Friday each week until further notice. This is a digital entry to a weekly competition with the first entry being made in the draw on the next falling Friday. Confirming an entry on this site implies consent to and acknowledgement of this fact. One winner of each weekly featured prize will be drawn within 28 days of the closing date, once all entries have been collated and verified. All subscribers who do not send stop to the billing shortcode (or are not otherwise stopped by our Customer Services Team) will automatically be entered and billed each week other than those instances where a stop request is received before the first billed message is sent. (For the avoidance of doubt, the billing shortcode is the five-digit code that appears in the 'from' line on each text received from the competition). The featured main prize is unique to JuicyWin and will not be promoted under any other brand. From time to time, JuicyWin reserves the right to replace the prize offered each week with one of a similar or higher value (See further details on the prizes offered in the Prizes section of this page). To UNSUBSCRIBE just reply 'stop' to any of the competition messages or visit the Contact Us section of this website.
To UNSUBSCRIBE, just reply 'stop' to the 5 digit shortcode number that you are receiving messages from on your handset. This text message is not case sensitive, however any other variation of this text may not be accepted (E.G. Please stop). Please only consider the subscription successfully stopped once you have received a FREE reply text message from the same shortcode, to the effect of "All services on this shortcode are now stopped. Customer Services 0818000087". If you have not received a text message to this effect, then please contact us to confirm your subscription has been cancelled. If you are subscribed to more than one shortcode, you must send a stop request to each shortcode to end all subscriptions. Standard rate charges may apply to messages sent.
If you unsubscribe from the service within 14 days then you have an opportunity to claim a refund for the entry charges of the first two weekly draws that took place within the 14 day period, should you wish to do so. In doing this, you will also withdraw and cancel any competition entries and you will not be elibigle for the promoted prizes. If you wish to do this within 14 days of your entry date, then please contact customer services on 0818000087.
5. Premium SMS Weekly Competition - General Terms & Conditions
5.1. By giving your mobile number to us through the internet, or any other promotions, you will gain entry to the selected competition, plus any other featured bonus draws from JuicyWin.com. You agree that any information you provide through our website or otherwise is true, accurate and complete, and that you will ensure that this information is kept accurate and up to date at all times. We reserve the right to request verification of your age, identity and contact details.
5.2. If you have entered via the internet; after submitting your mobile number to us via one of our online promotions, you can validate your entry by one of the following routes: You will either receive a text message asking you to validate your entry by responding via text message and answering a general knowledge multiple choice question, or a PIN will be sent to you via text in order to confirm that your mobile number is correct. You must then type the PIN into the indicated panel on the online promotion to validate your entry. It is very important that you respond as indicated, as it is at this point that you will be entered into the first competition for a chance to win the selected prize. If you do not validate your entry in the correct manner you will not be entered into the competition or draw and therefore will not be considered for any prizes.
5.3. You may enter one of our competition services by texting a 'Keyword' to us after viewing one of our advertisements on the television or the internet. In this instance, the message we receive from you containing the keyword specified in the advert is the equivalent of an entrant responding to our initial text messages or confirming the 4-digit PIN number as set out above. This text message serves as the confirmation from the entrant that they would like to enter the competition service, and will therefore be followed by a 'Thank you for your entry' confirmation message. Please only consider your entry successful if you have received a confirmation message from us.
5.4. Once you have responded to the text message and validated your entry, you can send "STOP" prior to receiving your billed message, which will opt you out of the ongoing subscription and receiving premium rate charges, but will keep you in the main draw for that week's selected prize. A free 'cost reminder' message is sent to the handset prior to billing. This will reconfirm the service you have joined, the costs involved, and remind you how to cancel your subscription so that you no longer take part in any of the draws. Please ensure that you save this message on your phone for future reference.
5.5. The first week's billed message will be sent to your phone shortly after you send the initial message confirming your subscription. Some promotions will send your first week's billed message the same day that you have confirmed your entry, some will delay the first week's billing message until 24 hours after receipt of your subscription confirmation message, and some of our promotions provide your first week's entry free. In such cases where the billed message is not sent on the same day that your entry is confirmed, the promotion will clearly state if you have either 24 hours or 7 days free of charge. This information will be provided on the advertisement for the service. If you have entered a service which has either a 24 hour or 7-day free period, if you send 'STOP' within that time you will not be charged for entering the competition, but your entry will remain valid for that week only, even if these draws take place after the successful receipt of a stop request.
5.6. Shortly after the cost message, you will receive this week's general knowledge question. This will be delivered to your mobile within a billed text message, you will receive three billed messages per week charged at EUR 2.50. The weekly question may sometimes be accessed via a link contained within the weekly billed message. The weekly cost of our competitions is EUR 7.50, unless otherwise stated on the promotion where you made your online entry. The advert you responded to would have contained information confirming the weekly cost for the service you entered and if any free period applies. For clarification, please refer to the cost reminder message that was sent to your phone after you confirmed your entry, prior to billing. You must answer this question correctly within 7 days of receiving it in order to be entered into that week's competition. Each competition starts at midday on a Friday and ends the following Friday at 11:59:59. For users entering competitions where the first seven days are not billed, the first week's competition message will be sent to entrants free of charge.
5.7. You will then receive the billed message containing each week's general knowledge question once every seven days (using the day of your original entry into the competition as the starting point) until you send a stop request. Each text message sent by the subscriber may be charged at the standard network rate, according to your provider.
5.8. All single entry prices for one-off entries into our competitions are promoted individually.
5.9. Each week, one mobile number will be randomly selected from all the correct entries and will be contacted by the Quiz Manager. Only users who have correctly answered the week’s question and have been successfully billed in full for that current week will be eligible for the competition draw (other than those who entered during the seven days prior but stopped within the first 24 hours as described above). The winner of the weekly competition will be contacted on the number they have used to subscribe to the service. If there is no answer on the first attempt to call, the customer care team will leave a voicemail and send a text message to the winner. These attempts to contact need to be responded to within 28 days to claim the prize. If there is no response after the 28 days, the featured prize will be forfeited.
5.10. The prize for this competition is a choice between 500 euros, a 500 euro gift card or an iPhone 7, you may see other, promotions for the same competition featuring one of the prizes on offer. You can enter the same competition via these other promotions if you wish. Any additional answers you give to the same weekly question via your other entries will still be counted and will give you additional entries to the draw.
5.11. Where credit is not available to successfully bill the premium rate charges, for example Pay As You Go (Pre-Pay) mobile users, the weekly quiz question may not be delivered to the phone at the promoted time; however further attempts will be made to deliver the message up to the date of the relevant draw. Users understand that this situation may cause the relevant quiz question being delivered too late for entry into that particular week's draw.
5.12. Should a mobile network operator encounter failed delivery attempts of a premium message prior to a user sending in the STOP command, the network may still attempt to re-deliver the failed message even after the STOP command has been sent to the promoter. Users understand and accept that the promoter has no control in this matter, however the promoter will ensure that no NEW premium messages are generated by the promoter after receipt of a valid stop command. All STOP commands are answered by a free text confirming the STOP command and the cancellation of the subscription as explained in the Unsubscribe section of this page.
5.13. For a list of winners please write to the address below, or go to the Winners page on this website. No correspondence will be entered into regarding winner's selection.
5.14. We will endeavour to dispatch the selected prizes within 21 days of contacting each winner. Our helpline is 0818000087. Please call us with any comments you may have regarding our competition. You can also use this number to unsubscribe from the service. Once you stop subscribing by either this method or by sending "STOP" to the billing shortcode, you will not be eligible for any future draws unless you join another of our competition services at a later date.
5.15. The competition is only open to entrants aged 16 years and above. Winners may be asked to provide proof of date of birth before being awarded a prize (Such proof must include birth certificate, passport or driving licence). Winners failing to supply adequate proof of age will forfeit the prize and another winner will be drawn.
5.16. Employees of SB7 Mobile Ltd and its associated and contracted companies, their families, individuals monitoring this competition service for or on behalf of mobile network operators or regulators and anyone connected with the provision of this competition, or those ineligible to enter under any other clauses in these terms, may not participate in this competition.
5.17. The promoter reserves the right to modify or discontinue, temporarily or permanently, the services and subscription provided to you.
6. Prizes - Terms & Conditions
The below information applies only if the prize is promoted in the competition you have entered. If you are unsure what prize is on offer for the competition service you are participating in, please contact us for clarification.
6.1. The competition is only open to the United Kingdom and Ireland citizens. You might be able to purchase the service if you are in another country but you will not be included into the weekly prize draw. If a selected weekly winner is outside of the United Kingdom and Ireland will be considered ineligible to win the prize and the Quiz Manager will select another winner for that week.
Weekly Pick your Prize Draw
The main, weekly prize on offer in all JuicyWin.com competitions (subject to availability) is the choice between either an Apple iPhone 7 32GB, Apple watch Series 2 38mm stainless steel case with sports band, Samsung Galaxy S8, Google Pixel Smartphone 32GB, 500 euros worth of gift cards/vouchers for a retailer of your choice, or 500 Euros cash (cash issued in the form of a cheque). This prize draw closes at midday on Friday every week and the new draw entry period commences immediately afterwards.This competition is completely independent from all brands featured herein. Trademarks, service marks, logos (including without limitation, the individual names of products & retailers) are the property of their respective owners.
7.1. The Liability of the promoter and its managing company shall be limited to the amount of the subscription charges actually paid.
7.2. We shall not be liable:
7.3. Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury caused by our negligence.
8. Email and Mobile Marketing Terms & Conditions
By giving us your mobile number and email address, you agree for JuicyWin.com and its managing company to send you either an occasion email or text, notifying you of the latest offers and promotions available from our group. If you ever wish to be removed from any of our email/text broadcasts, you will have a link provided on each email saying 'UNSUBSCRIBE' or go to the Contact Us page on our website and complete the web form, putting 'Unsubscribe from marketing' in the message box. Alternatively, you can call our helpline on 0818000087 or send NOINFO to 57976. Once you do this, you will be removed from future broadcasts within 28 days of your request.
JuicyWin.com reserves the right to assign the agreement to and acceptance of these Terms & Conditions, in whole or in part, at any time without notice. The user may not assign any of his/her rights or obligations arising from their agreement to and acceptance of these Terms and Conditions.
JuicyWin.com is promoted by SB7 Mobile Ltd, Unit 15535
PO Box 6945,
London,
W1A 6US
Tel: 0818000087
11. Changes to these Terms & Conditions
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may update our Terms & Conditions and Privacy policies to optimise the user experience and to comply with legal and regulatory obligations. Accordingly, we recommend that you check these pages periodically in order to review our current policies.
We always do our best to meet the needs of those who contact us, but we appreciate that sometimes you can find yourself in a situation where you are not happy with the service that has been provided. If you would like to make a complaint regarding the contact you have had with, or the service you have received from us, then this policy sets out the process for you to use.
Any and all complaints will be dealt with appropriately, and will be investigated by a member of staff within the company with sufficient seniority to resolve the issues. While dealing with your complaint we promise to be respectful of you at all times, in turn we expect the same behaviour towards our staff. All customer service calls are recorded and our staff reserve the right to terminate any call in which they feel abused or threatened.
The majority of all complaints can be handled and resolved at the first point of contact, however this is not always possible. We aim to complete all investigations and resolve all complaints within 10 working days of the complaint being made.
How to make a complaint
All complaints can be made by telephone or by email using the below information:
Telephone: 0818000087
Email: [email protected]
For your complaint to be properly registered please provide us with the following information:
All of the above information will be kept confidential and private, to be used for the sole purpose of investigating and responding to the complaint made. This information will not be provided to any third parties unless absolutely necessary in order to fully investigate the complaint, by lodging a complaint, you are agreeing that this can occur.
People who can complain
A complaint can be made by either someone who has received services from or relating to SB7 Mobile Ltd, or a representative of the above described service user. Where a representative wishes
to make a complaint on behalf of someone else, they may be required to provide proof that they have the permission of the service user to make the complaint or query on their behalf.
After a complaint has been made
Where a complaint is made in person or over the telephone:
All complaints will receive a response within 1 working day, however if further investigation is necessary before an explanation/resolution can be provided, then we aim to resolve your complaint within 10 working days. In responding to your complaint, we will follow the procedures set out in this policy unless other guidelines are agreed with the complainant, and will ensure that:
Complaints should be made as soon as possible after the incident giving rise to the complaint. We do expect all complaints to be current; however we will accept a historic complaint if we are satisfied that:
It is important for the complainant to be aware that if their complaint involves disputing the use of, or registration to one of our services, they may be required to provide evidence which confirms their claim (E.G. a copy of the mobile phone bill). As with all other personal information, in any instance where the complainant is required to provide additional information or documentation, this will only be used for the sole purpose of investigating and responding to the complaint made, and will be kept confidential and private.
All complainants have the right to refer their complaint on to the appropriate governing body if they are unhappy with the outcome of our investigation, however this referral must be made by the complainant and will not be made by SB7 Mobile Ltd on the complainant's behalf.
All complainants will be given the opportunity to receive an acknowledgement letter or email upon request. This will discuss not only the complaint itself, but the manner in which the complaint has so far been handled and the period in which the investigation of the complaint is likely to be completed.
Once a complaint has been dealt with
Once investigations have been completed, upon request, a report can be provided which includes:
A letter/email will be sent to the complainant where necessary, confirming all of the above information and reminding them of their right to take the matter further if they are unhappy with the outcome.
In circumstances where the response/final outcome of the investigation is not ready within 10 working days we will notify the complainant accordingly and explain the reason why.
Further advice
If for any reason you are not happy with our response, you can refer your complaint, to CommsADR, who are authorised by the Government under the Alternative Dispute Resolution service for the purposes of consumer disputes (competent authorities and information) regulations 2015, to provide an independent review of complaints and dispute resolution services. You can visit their website via the following link: https://www.commsadr.co.uk/createclaim/
JuicyWin is willing to submit itself to its ADR procedure and be bound by its decisions.
As a consumer, you are afforded free redress and we would urge you use the approved ADR provider to review your complaint and provide their impartial and independent conclusion.
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